A redesigned mobile experience that makes transfers, payments, and account control feel faster, clearer, and more trustworthy.
The redesign explores a simpler way for UBA customers to manage money across accounts, complete high-frequency tasks, and understand every transaction before committing.
Research synthesis, UX strategy, interaction design, prototyping, and design-system direction.
Transfers, bill payment, card controls, transaction clarity, and low-connectivity resilience.
Improve task completion and confidence without sacrificing security.
Customers could complete core tasks, but dense navigation, technical language, and delayed reassurance made routine actions feel riskier than necessary. The redesign focused on reducing decision friction at every critical moment.
Balances, recent activity, and pending items need to be understandable within seconds.
Recipient verification, fees, and arrival timing must appear before a transfer is submitted.
Airtime, bills, and repeat transfers should require fewer steps without hiding important context.
Manages household expenses and multiple accounts while working a demanding schedule.
“Let me see what matters and know it worked.”
Moves money between suppliers and customers throughout the day and needs reliable records.
“Every payment needs to be fast and traceable.”
Uses mobile banking for airtime, subscriptions, and everyday transfers on a limited budget.
“Show me exactly what I am spending.”
Explain the recipient, cost, timing, and consequence before a customer commits.
Every financial action communicates processing, success, or recovery in plain language.
Frequent actions and card safeguards remain immediately accessible.
Save progress, communicate connectivity, and prevent accidental duplicate transactions.
The early structure tested progressive onboarding, faster authentication, an action-led home screen, transparent transfers, bill payment, and immediate card controls.
A consolidated balance, prioritized shortcuts, and readable recent activity turn the dashboard into a decision surface instead of a feature directory.
Recipient verification, a focused amount entry, and a transparent review state reduce costly mistakes while keeping repeat transfers fast.
Each screen carries enough context to support confident decisions while keeping the next action unmistakably clear.
New customers understand the value proposition immediately, while returning customers can authenticate securely without navigating unnecessary screens.
Send, pay, save, and stay in control from one secure place.
Already have an account? Sign inThe enriched home view combines account visibility, high-frequency actions, spending insight, upcoming bills, and transaction history without turning the interface into a dense dashboard.
Transfers expose recipient identity, fees, timing, and source account before confirmation. Card controls and profile security offer immediate safeguards without requiring support.