cite scheduling conflicts as a top workplace frustration
UX Case Study · Mobile SaaS
ShiftSnap
Empowering hourly workers with seamless shift management and flexible scheduling.
Project overview
A mobile-first workforce management experience.
ShiftSnap helps hourly workers view schedules, trade shifts, request coverage, and communicate with managers without the friction of legacy desktop-first tools.
The product balances employee autonomy with the oversight managers need to maintain reliable coverage.
Hourly workers struggle with inflexible scheduling and fragmented communication.
average time to find shift coverage using traditional methods
turnover rate linked to scheduling inflexibility
Learning directly from workers and managers.
User interviews
24 in-depth conversations with baristas, retail associates, and managers.
Contextual inquiry
Observed scheduling and coverage workflows across six locations.
Competitive analysis
Evaluated eight workforce-management products and mobile experiences.
Flexibility only works when communication and context are clear.
Workers need autonomy
Last-minute flexibility matters, but requesting help often creates guilt or uncertainty.
Managers lose time
Scheduling logistics consume 8–12 hours each week.
Communication breaks
Most scheduling errors begin with unclear or missed updates.
Designing for the worker and the manager.
SC
Sarah Chen
Full-time barista · StudentNeeds mobile access, fast shift swaps, and predictable time for classes.
- Access schedule anywhere
- Trade shifts without friction
- Build a reliable work reputation
MJ
Marcus Johnson
Store managerNeeds visibility, fast approvals, and enough context to protect coverage.
- Reduce scheduling admin
- Resolve coverage quickly
- Keep the team informed
A focused mobile system for schedules, swaps, and coverage.
Schedule at a glance
Clear weekly shifts, changes, and availability in one mobile view.
Low-friction shift swaps
Request, review, and confirm swaps without long message threads.
Coverage marketplace
Open shifts become visible to qualified team members immediately.
Manager approvals
Context-rich decisions with coverage and overtime implications.
Feature 01
Smart Shift Swapping
Workers can initiate swap requests directly from their schedule. The system automatically matches qualified coworkers and keeps everyone informed throughout the process.
- One-tap swap initiation from any shift
- Filtered coworker list by qualifications
- Real-time status tracking and notifications
Shift Details View
Upcoming shift
Location DowntownRole Barista
Saturday, Jun 7
2:00 PM – 10:00 PM
Location DowntownRole Barista
Feature 02
Manager Approval Workflow
Managers review requests with full context, including coverage impact, qualifications, and overtime implications.
- At-a-glance pending requests
- Rich context for informed decisions
- Batch actions for efficiency
Manager Dashboard
Sarah → MarcusSwap request · 2h agoPending
Jordan → AlexCoverage request · 5h agoApproved
Feature 03
Availability Management
Team members set recurring availability, request time off, and give managers a reliable view of coverage constraints.
- Flexible recurring availability patterns
- Time-off request tracking
- Manager visibility dashboard
Weekly Availability
MondayAvailableTuesdayUnavailableWednesdayAvailableThursdayUnavailableFridayAvailable
Complete User Experience
From authentication to advanced manager tools, every screen is crafted to deliver a seamless, intuitive experience for both team members and managers.
Creating faster resolution and stronger work-life balance.
faster shift-swap resolution
manager time saved per week
reported user satisfaction
Next project